South Australia Police is committed to providing excellent and professional customer service.

If you are unhappy with or wish to compliment a service you have recently received, please contact the section that provided the original service and speak to the manager or officer in charge.

If the issue is not satisfactorily resolved or you wish to take the matter to a higher authority you may use the following contacts:

Commissioner of Police

Write to the Commissioner of Police, Malcolm Hyde. Compliments may also be addressed to the Commissioner.

Commissioner of Police
GPO Box 1539
Adelaide SA 5001

Email: sapol.enquiries@police.sa.gov.au

Anti-Corruption Branch

The primary role of the Anti-Corruption Branch is to investigate corruption and allegations of corruption across the total public sector however this Branch also works closely with SAPOL's Service Enhancement Branch to monitor and review internal performance. This action minimises the potential for corruption to occur within SAPOL.

Should anyone wish to report an allegation of corruption against SAPOL or any government department, the Anti-Corruption Branch can be contacted on (08) 8207 2200. Alternatively, a report can be filed through BankSA Crime Stoppers on 1800 333 000.

Please be aware that all information received is treated as strictly confidential.

The Police Complaints Authority

The Police Complaints Authority receives and investigates complaints relating to police.

Police Complaints Authority
50 Grenfell Street
GPO Box 464
Adelaide SA 5001

Telephone: (08) 8226 8677
Fax: (08) 8226 8674

The Ombudsman

The Ombudsman assists those who have complaints about the administrative actions of government departments or agencies. If you have not attempted to resolve your problem directly with SAPOL, the Ombudsman will request that you do so before your complaint will be formally accepted.

The State Ombudsman of South Australia can be contacted as follows:

The Ombudsman
Floor 5, East Wing,
50 Grenfell Street
Adelaide SA 5000

Telephone: (08) 8226 8699
Toll Free: 1800 182 150
Fax: (08) 8226 8602

Small Business Advocate

If you are not satisfied with our response to your concerns, you may wish to refer the matter to the Office of the Small Business Advocate on (08) 8303 2177 (metropolitan) or 1800 240 489 (country).

The Office of the Small Business Advocate is an independent organisation that negotiates with government agencies to resolve problems on behalf of small business.